Refund and Returns Policy for Cheap & Easy Identity


At Cheap & Easy Identity, your satisfaction is our priority. We strive to provide high-quality products and services, but we understand that there may be occasions when you need to return an item or request a refund. This policy outlines the conditions and processes for refunds and returns to ensure a smooth and transparent experience.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • The return request must be made within 30 days of the purchase date.

Certain types of items cannot be returned, such as custom-made or personalized products, digital downloads, and perishable goods. Please contact our customer service team for clarification if you are unsure about the eligibility of your item.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at or call us at +1 (443) 436‑2616 to request a return authorization. Provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Authorization: Our customer service team will review your request and provide you with a return authorization number and return instructions.
  3. Ship the Item: Pack the item securely and include all original packaging and materials. Clearly write the return authorization number on the outside of the package. Ship the item to the address provided in the return instructions.
  4. Inspection and Processing: Once we receive your return, we will inspect the item to ensure it meets the return conditions. If approved, we will process your refund or exchange within 7-10 business days.


If your return is approved, a refund will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take an additional 5-7 business days for the refund to appear in your account. We will notify you via email once your refund has been processed.


If you wish to exchange an item for a different size, color, or product, please specify this when contacting our customer service team. Exchanges are subject to product availability. If the desired item is not available, we will process a refund instead.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-made or personalized products
  • Digital downloads
  • Perishable goods
  • Gift cards

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at or +1 (443) 436‑2616. Provide your order number, a description of the issue, and photos if possible. We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.

Shipping Costs

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

Contact Information

For any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team:

We are committed to providing exceptional customer service and ensuring your experience with Cheap & Easy Identity is satisfactory. Thank you for choosing us for your identity needs.